Salewa Dynafit North America (SNA, home of Dynafit, Silvretta and SALEWA), is up and running. Phone number is 303-444-0446 with a menu for customer service, etc. Email is custsvc@dynafit.us.
Tips on getting the best customer service:
1. Always go back to your dealer first if possible. This gets more eyes on the problem, and who knows, they might even have a part in stock so you don’t have to wait for shipping. If your dealer is a slacker when it comes to helping with broken ski touring gear, especially gear that is poorly manufactured or designed, find another dealer.
2. If you do choose to email or phone SNA, they say a digital photo of the problem is GOLD. Even if you have trouble adjusting the binding, a digital photo with the area in question circled can facilitate communication, as people have different names for different parts and such.
3. Please say you saw it first on WildSnow.com.
WildSnow.com publisher emeritus and founder Lou (Louis Dawson) has a 50+ years career in climbing, backcountry skiing and ski mountaineering. He was the first person in history to ski down all 54 Colorado 14,000-foot peaks, has authored numerous books about about backcountry skiing, and has skied from the summit of Denali in Alaska, North America’s highest mountain.
6 comments
Good advice Lou. Always give the dealer you purchased from a chance to fix your problem. You’re more their customer than the wholesaler’s.
One more suggestion re: Salewa. I stopped by to welcome them to The Center of the Universe and they really just got posters on the walls so have some patience!
Does any one know how to add a cant cam to the inside side cuff of Dynafit boots? I have done this to 3 pairs of BD Factors, but the construction of the Dynafit cam is not so obvious. The BD cant is made up of 3 parts, a T nut, cam screw, and ring. I can’t see how the Dynafit cam is constructed.
Thanks,
John
I’ve done it, but don’t recommend it as it’s really tough to find the correct cam/rivet. Instead, consider canting the cuff by just adding some material to one side of the liner cuff or the other.
Lou,
It appears the cam assembly is a rivet as you mention, unlike the BD wich is threaded. It is also larger in diameter 25mm vs 22.5mm for the BD cam. I used a mirror to look at inside of the rivet and don’t see threads. Can you confirm that the Dynafit cam is a rivet?
If so, I can see why you suggest shimming the cuff.
John
Are you talking about the boot cuff pivot on the Dynafit Zzero? If so, yeah, it’s a rivet. One of the cool things about Scarpa is that all fasteners are threaded. I wish other boot companies would take note of that. Sigh.
So I machined some cams out of stainless for the inner side, boots fit great now. The factory cam is an aluminum rivet, not much to work with. Called Dynafit and they don’t have screw together cams like BD.
John
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