Salewa North America Comes Closer to Providing Dynafit Support


Post by WildSnow.com blogger | April 3, 2007      

Things are looking good at Salewa (Dynafit) North America, the new distributor of Dynafit bindings as well as everything Salewa. They’ve chosen Boulder, Colorado as their location (look out Boulder telemarkers, Dynafit attack!), and just sent out this press release about their nascent customer service department. Exiting stuff, as Sales Director Tim Kelley tells me they’re going to have customer service with quality and parts availability way beyond anything so far. Our only question: you got any phone numbers, baby?

Press Release, April 3, 2007
RAYMOND TO LEAD SALEWA NORTH AMERICA’S CUSTOMER SERVICE DEPARTMENT

SALEWA North America has hired Ryan Raymond to lead its Customer and Dealer Services Department. Raymond will make the move from Durango, Colorado where he managed Pine Needle Mountaineering, one of Dynafit’s leading retailers.

“Having Ryan on board at our new North American operation is going to be a tremendous asset to our business. He brings the enthusiasm for the sport that Dynafit and Silvretta are all about,” says Christopher Sword, President of SALEWA North America. “Because of his business and industry knowledge, and his great attitude, he’s the kind of person you hope answers the phone when you call.”

Raymond’s retail sales and buying background will be an asset when servicing the demands of SALEWA’s specialty outdoor dealer base. In addition, he brings extensive ground-up leadership and problem solving experience, developed as a Lead Guide in the Grand Canyon. These skills will be called upon to develop a high-level customer service operation that can both keep pace with the growth of the brands, and provide the hands-on expertise that is critical with highly technical products.

“Our products can make a good day better, and we believe Ryan’s infectious, positive energy will allow our customer service department to do the same,” adds Tim Kelley, Sales Director.

SALEWA North America is the North American Subsidiary of parent company SALEWA, selling and servicing the Dynafit and Silvretta brands in the United States and Canada.



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Comments

4 Responses to “Salewa North America Comes Closer to Providing Dynafit Support”

  1. RobinB April 6th, 2007 1:02 am

    I only hope they live up to the standard of customer service that Life-Link has set.

  2. FRobinson April 6th, 2007 7:02 am

    I beg to differ about the standard of customer service for dynafits at Life-Link. No time to go into detail, but I was so disatisfied with Life-Link that I almost decided to abandon my dynafits. I was shocked by how poorly I was served after my heel-piece exploded. I welcome Salewa.

  3. Lou April 6th, 2007 9:51 am

    No such thing as perfect customer service… as for Salewa North America, we really are hoping they exceed all other standards, and have plentiful spare parts for all the older Dynafits out there that are starting to need a refurb. We’ll know soon, as they told me the other day that the phone wires were being installed as we spoke.

  4. Kurt April 26th, 2007 4:12 pm

    Ryan Raymond’s number at Salewa USA is 303.444.0446.

    No kudos here for Life-Link’s customer service. I hope Salwea steps things up.

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