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Breaking Down the New BD Pieps Beacon Recall

by Manasseh Franklin April 13, 2021
written by Manasseh Franklin April 13, 2021
On April 12, 2021, Black Diamond announced a recall of the Pieps DSP Sport, Pro and Ice model beacons. But the recall might not mean what you think.

On April 12, 2021, Black Diamond announced a recall of the Pieps DSP Sport, Pro and Ice model beacons. But the recall might not mean what you think.

Consumers have been waiting a long time for this moment. Since a group of pro skiers posted a series of viral Instagram videos that illuminated the potential for certain models of Pieps DSP beacons to inadvertently switch modes last spring, we’ve all been left wondering: How much of an issue is this? And how is Pieps/Black Diamond going to fix it?

In a statement issued on April 12, 2021, consumers finally got the information they were waiting for. And some might be confused.

First off, it’s worth pointing out a few basic things outlined in the statement (linked here):

1) BD acknowledges a problem, as indicated in the statement title:

BLACK DIAMOND RECALLS PIEPS DSP AVALANCHE TRANSCEIVERS DUE TO RISK OF LOSS OF EMERGENCY COMMUNICATIONS

2) The company then declares which models it is recalling:

“Black Diamond Equipment, Ltd., in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, is issuing a voluntary recall of the PIEPS DSP Pro, DSP Pro Ice, and DSP Sport avalanche transceivers with neoprene carrying case. The units were sold from January 2013 through November 2020 only.”

The recalled beacons, from left to right: DSP Pro Ice, DSP Pro and DSP Sport

The recalled beacons, from left to right: DSP Pro Ice, DSP Pro and DSP Sport

3) Things get a little murky when presenting the need for the recall:

“The reason for the recall is that the transceiver can switch modes unexpectedly when not locked or installed in the harness (italic ours for emphasis). When this occurs, it will prevent the transceiver from transmitting a discoverable electronic signal and can make it difficult to locate a skier in an avalanche, which can result in severe bodily harm or death.”

Note here that the problem is on the transceiver not working properly only when not in a harness.

4) Things get a bit murkier when explaining how the recall works:

“Consumers should immediately stop using the recalled avalanche transceivers and register for a free replacement hardcase carrying system, and user guide to be used with the recalled transceivers at the following link: Free Replacement Harness Registration

The remainder of the statement issues further details about the beacons in question, and concludes with the following:

“Black Diamond has received 63 reports of the transceiver modes switching unexpectedly while in use. One death and one instance of a skier getting caught in an avalanche who suffered a broken arm and minor injuries both reported in British Columbia.”

Hey, what’s a ‘recall’ anyway?

Here’s my line of thinking: When I read the headline, I assumed the phrase ‘beacon recall’ meant the beacons would be sent back to the manufacturer. I wasn’t sure if my understanding of the word recall was accurate, so I called upon Merriam Webster. According to the dictionary site, the legal definition of recall is:

“A public call by a manufacturer for the return of a defective or especially unsafe product.”

If, like me, you thought that’s what recall meant, you may also be confused by the wording of this particular statement. In order to clarify further, I reached out to John Dicuollo, PR Account Director for BD North America. Here’s his explanation:

“When we first started addressing this situation publicly, we talked about the third party tests we did. And the beacons passed all the tests. But when we dug deeper into the interaction between the neoprene carrying case and the beacon, we started to see some issues. Depending on how tight you synched the thing, depending on your chest build, how you wear it, and the wear and tear of the beacon itself, there have been instances where it could switch.”

(Ed note: this is similar to what Lou found in his investigations, which you can read here)

As for the declaration of a beacon recall, he explained, “Because the carrying case is not a certified sold product itself, we couldn’t just do a recall on the carrying case, we had to do a recall on the beacon.”

For instance, he continued, “If the seatbelt in your car has an issue and the company issues a recall, you don’t get a new car, you get a new seatbelt, which is a solution the company has figured out to fix the problem. And that’s what we have here.”

It’s worth noting that the CPSC can prevent recall solutions if they’re deemed inadequate. BD couldn’t announce it’s formal recall process without the approval of the governing body for this sort of thing in the U.S. (which is also part of why this recall took so long to reach the public).

So, to clarify my own confusion, no beacons go back to the manufacturer. When you register your specific beacon, you get a new hardcase cradle system sent to you, not a new beacon. (The hardcase is free.)

“Of course,” Dicuollo concluded, “if your beacon doesn’t work, or there’s a crack in the switch [which some users have reported], BD wants to see that beacon. But if you just want to address this recall issue, you just have to log into the website and we’ll send you a new cradle.”

Is this a perfect solution? Not for some users, especially if you prefer to carry your beacon in a pocket. But for folks who haven’t stuffed their Pieps DSP beacons into a dark closet, it might be worth something.

The harness also attaches directly to the beacon.

The harness also attaches directly to the beacon.

The beacon locks into position in the harness.

The beacon locks into position in the harness.

The new hardcase features plastic stoppers to prevent the beacon from switching transmit modes as well as a clip to keep the beacon in place.

For more information, visit Black Diamond’s website. To register your beacon, click here.

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15 comments

Karl April 13, 2021 - 6:13 pm

The new case locks the selection switch to “send”. Putting it in a pocket without the case forgoes that protection.

I have been using a similar case & harness for the Pieps Micro BT Button that I really like.

Nunya April 13, 2021 - 7:02 pm

We sent ours in to Black Diamond back in November and received Pro BT’s as a replacement, a very nice surprise of an upgrade. Had they offered this solution back then, we would have been satisfied, as we don’t put our beacons in our pocket.

Slim April 14, 2021 - 6:40 am

That case looks very nice, and really addresses the problem (which happened to me while wearing it in the old harness).

Patrick April 14, 2021 - 11:25 am

Clunky solution to a fundamental design issue. For those who carry the beacon in a pocket, the beacon is now worthless. I recommend a switch to ARVA or another company that builds a beacon that can be used in the pocket and is essentially impossible to accidentally switch to another mode.

Karl April 14, 2021 - 2:14 pm

Patrick, what do you think about next year’s ORTOVOX Diract Voice? Are you developing anything comparable? Sounds like they are using the same voice, cadence, and phrasing of a typical GPS navigation device.

Patrick April 16, 2021 - 8:52 am

Not sure how that follows my comment. I was unaware of this new beacon, but after reading a bit I’m both leery and optimistic. Will a beacon that tells you what to do make people with inadequate training feel falsely comfortable? Will it ever tell you to do the wrong thing? How do you know? Will it help the addled mind of the emergency responder function with added redundancy? It could prove to be gimmicky and occaisionally dangerous, or it could be to the arrowed display what said display was to the audio-only beacons of old.

VTskier April 14, 2021 - 6:03 pm

Sorry, but this is a clunky fix. No more ability to carry the beacon in a pocket, and the plastic “tabs” will extend beyond the beacon making wearing the device under layers even more uncomfortable.
No one would go out today, and buy a beacon with such a bulky, protruding carrying harness.

VTskier April 29, 2021 - 3:55 pm

I should update; after some e-mails back-and-forth with Black Diamond I returned my DSP Sport, and received a new Pieps Micro BT button beacon. Looking forward to carrying this smaller beacon in a secure pocket on my bibs.
Thank you BD.

Seymour Buttes April 14, 2021 - 11:43 pm

In the spirit of wildsnow why couldn’t the strap of the hard plastic harness be removed or even the strap ‘mounts’ be removed and then you simply put the entire assembly in your pocket? Sure it will undoubtedly be a bigger thing in your pocket but to say it is worthless is a stretch. I’m not sure how tight your pants are or how thick your thighs are but I’ll bet that thing would right into my pocket.

Lou Dawson 2 April 15, 2021 - 3:08 pm

A cent worth of duct tape, problem solved, pocket compatible. Lou

Dan D April 16, 2021 - 7:56 am

Lou, Classic Wildsnow solution! Love it

Al April 16, 2021 - 9:28 am

I’m a Barryvox guy but I wonder how many Pieps beacons will “develop” a crack in the switch ?

Phil April 28, 2021 - 7:36 am

I sent a recall request to BD via their website on April 18th and received a confirmation email on April 27th, 9 days later. The email said my replacement case is in the “queue” and will be getting to it shortly. They say they are behind due to a large response but the new “carrying systems” are starting to ship now. I will follow up when it arrives.

Scott Keating April 28, 2021 - 12:52 pm

I agree the new harness is a clunky design fix. I love the beacon other than the switch issue, and I keep it in my zippered pants pocket. Lou’s duct tape solution is my solution!!!!!

Joe May 28, 2021 - 4:41 pm

Beacon does not fit in harness in the OFF position. Very clunky solution.

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