Arcteryx Recalls Procline Boot Due to Problem with Shell


Post by WildSnow.com blogger | August 24, 2017      
Procline 2016-2017 is said to have problem with the press pin attaching outer spine to lower cuff. Click images to enlarge.

Procline 2016-2017 is said to have problem with the press pin attaching outer spine to lower cuff. Click images to enlarge.

Just in, Arcteryx (officially Arc’teryx) is doing a voluntary recall of their wonderful Procline climbing-skiing boot (all six models, see below). Apparently the lower pin attaching the external “spoiler” to the lower cuff “scaffo” can work its way out.

As always, we’re sorry to hear Arcteryx has to deal with this, while we commend them on triggering a bonafide voluntary recall instead of sitting it out.

Official Arcteryx website recall stuff here.

Quite a bit about this on web as of this writing. Article here. Or see your friend Google.

All Arcteryx Procline boot models are affected.

All Arcteryx Procline boot models are affected (but the only ones needing a return-repair lack a colored dot on the inside of the external cuff-spoiler. See the recall website for details.)

(Please note, Salomon will begin retailing their X-Alp this coming season, a similar boot to the Procline. This recall does NOT affect Salomon as they have not retailed any boots. If you do happen to be a pro or journalist who received pre-retail test samples, be sure to work with Salomon to be sure this possible issue is handled.)

Official Words from the Government (lightly condensed)

US Consumer Product Safety Comission — Recall with Health Canada Fast Track
Recall Date: August 23, 2017
Recall Number: 17-DFC
Arc’teryx Recalls Ski Mountaineering Boots Due to Fall Hazard

Name of Product: Arc’teryx Procline boots

Hazard: The axis pin located at the rear of the boot can dislodge, resulting in damage to the boot
and posing a fall hazard.

Remedy: Repair. Consumers should immediately stop using the recalled boots and return them to an authorized
Arc’teryx dealer for a free repair.

Consumer Contact: Arc’teryx Equipment toll-free at 866-458-2473 from 8 a.m. to 5 p.m. PT
Monday through Friday, email productrecall@arcteryx.com or online at Arcteryx.com and click
on the recall banner located at the top of the page for more information.
Recall Details

Units: About 3,900 (in addition, about 500 were sold in Canada)

Description: This recall involves Arc’teryx Procline ski mountaineering boots sold in all models. Only boots that do NOT have a colored dot on the inside of the spoiler (the upper portion of the rear of the boot) are included in the recall.

Incidents/Injuries: The firm has received 18 reports of the axis pin dislodging. No injuries have been reported.

Manufactured in: Romania

Note: Health Canada’s press release is available at:
http://healthycanadians.gc.ca/recall-alert-rappel-avis/search-recherche/simple/en/?f_mc=4

Letter from Jon Hoerauf, Arcteryx President and GM

To Our Loyal Consumers,
Today, we’re announcing a voluntary recall for all first generation Procline Ski Boots sold by Arc’teryx Equipment.
We are all deeply committed to the safety of our users and while there have been no injuries reported involving any Procline Ski Boots, our commitment to our users’ safety leads us to issue this recall to make the required axis pin repair. In a small number of boots, the axis pin has dislodged which could cause the skier to lose control or fall and suffer injuries. All 2016 Procline Boots will be repaired to secure the axis pin and allow the boot to function as designed.
If you own a Procline Ski Boot, please visit recall.arcteryx.com for more information and instructions on how to return your boot free of charge for the required repair.
On behalf of Arc’teryx, thank you for your patience as we bring this new technology to market. Innovation and quality are foundational building blocks of our brand design culture. We sincerely apologize for the inconvenience this issue has caused and wish you to know that over our 25 year history of making climbing equipment we have been and remain committed to creating products that enable consumers to move safely in the mountains.
Sincerely,
Jon Hoerauf — President and GM


Comments

7 Responses to “Arcteryx Recalls Procline Boot Due to Problem with Shell”

  1. Lou Dawson 2 August 24th, 2017 2:26 pm

    Reminder, not all Procline boots need be returned, you’ll check for a “colored dot” on the inside of the cuff outer spine. See the recall website for details.

  2. Bard August 24th, 2017 9:11 pm

    Thanks to all of you folks who run out and buy the 1st gen products and allowing the bugs to be worked out at your expense:) This goes for phones, engines, bindings, anything. (I use expense to mean time, hassle, broken gear on a trip, etc.

  3. Lee Lau August 27th, 2017 9:17 am

    As called out by Seb Johnson in his review of the Procline here

    http://www.doglotion.com/arcteryx-procline-carbon-support-boot-gear-review

  4. See August 27th, 2017 11:05 am

    Does anyone know if the recall addresses both the pin working its way out to the side and tearing out of the hole (as shown in the link from Lee Lau)?

  5. XXX_er August 27th, 2017 12:07 pm

    I’m thinking the pin worked out and eventualy the pin mount broke as a result of it being under engineered, the obvious question is how did this get thru testing but some things don’t show up until the customer breaks them in use

  6. See August 27th, 2017 7:09 pm

    Hmm, sounds very plausible. What I’m wondering is if the spoiler puts twisting stress on the lower part of the hinge in ski mode. Unless the two halves of the cuff are locked together pretty solidly, it seems to me like it could.

  7. RockShock October 7th, 2017 6:55 am

    Hi,
    Anyone went through the recall process already? We sent my SO boots a few weeks ago and just got a message that repair “was not possible” and they’ll send in new boots – would that be a rare occurrence, or it’s there something else with the old boots we’re not being told?





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