Dynafit Salewa Support is Available to Help You

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This post by WildSnow.com blogger  

The new Dynafit – aka Salewa North America (SNA, home of Dynafit, Silvretta and SALEWA), is up and running. Phone number is 303-444-0446 with a menu for customer service, etc. Email is custsvc@dynafit.us.

North American Dynafit website is here.

Tips on getting the best customer service:

1. Always go back to your dealer first if possible. This gets more eyes on the problem, and who knows, they might even have a part in stock so you don’t have to wait for shipping.

2. If you do choose to email or phone SNA, they say a digital photo of the problem is GOLD. Even if you have trouble adjusting the binding, a digital photo with the area in question circled can facilitate communication, as people have different names for different parts and such.

3. Please say you saw it first on WildSnow.com.

Comments

6 Responses to “Dynafit Salewa Support is Available to Help You”

  1. Hamish April 18th, 2007 10:29 pm

    Good advice Lou. Always give the dealer you purchased from a chance to fix your problem. You’re more their customer than the wholesaler’s.
    One more suggestion re: Salewa. I stopped by to welcome them to The Center of the Universe and they really just got posters on the walls so have some patience!

  2. John November 7th, 2009 9:16 am

    Does any one know how to add a cant cam to the inside side cuff of Dynafit boots? I have done this to 3 pairs of BD Factors, but the construction of the Dynafit cam is not so obvious. The BD cant is made up of 3 parts, a T nut, cam screw, and ring. I can’t see how the Dynafit cam is constructed.
    Thanks,
    John

  3. Lou November 7th, 2009 9:20 am

    I’ve done it, but don’t recommend it as it’s really tough to find the correct cam/rivet. Instead, consider canting the cuff by just adding some material to one side of the liner cuff or the other.

  4. John November 7th, 2009 6:25 pm

    Lou,
    It appears the cam assembly is a rivet as you mention, unlike the BD wich is threaded. It is also larger in diameter 25mm vs 22.5mm for the BD cam. I used a mirror to look at inside of the rivet and don’t see threads. Can you confirm that the Dynafit cam is a rivet?

    If so, I can see why you suggest shimming the cuff.
    John

  5. Lou November 7th, 2009 7:25 pm

    Are you talking about the boot cuff pivot on the Dynafit Zzero? If so, yeah, it’s a rivet. One of the cool things about Scarpa is that all fasteners are threaded. I wish other boot companies would take note of that. Sigh.

  6. John December 5th, 2009 7:36 pm

    So I machined some cams out of stainless for the inner side, boots fit great now. The factory cam is an aluminum rivet, not much to work with. Called Dynafit and they don’t have screw together cams like BD.
    John

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Welcome to Louis (Lou) Dawson's backcountry skiing information opinion website and e magazine. Lou's passion for the past 45 years has been alpinism, climbing, mountaineering and skiing -- along with all manner of outdoor recreation. He has authored numerous books and articles about backcountry skiing and is well known as the first person to ski down all 54 of Colorado's 14,000-foot peaks, otherwise known as the Fourteeners! Books and free back country news and information here, and tons of Randonnee rando telemark info.

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