Black Diamond for everything climbing and skiing.    Dynafit -- Speed Up!    Tracker beacons, Stash packs, shovels, more more more.    Terrific deals on randonnee AT rando backcountry skiing gear.    K2 has the skis that stay true to earning your turns.    Garmont boots -- excellent choice for backcountry skiing.

Salewa North America Comes Closer to Providing Dynafit Support

Bookmark and Share            By Lou

Things are looking good at Salewa (Dynafit) North America, the new distributor of Dynafit bindings as well as everything Salewa. They’ve chosen Boulder, Colorado as their location (look out Boulder telemarkers, Dynafit attack!), and just sent out this press release about their nascent customer service department. Exiting stuff, as Sales Director Tim Kelley tells me they’re going to have customer service with quality and parts availability way beyond anything so far. Our only question: you got any phone numbers, baby?

Press Release, April 3, 2007
RAYMOND TO LEAD SALEWA NORTH AMERICA’S CUSTOMER SERVICE DEPARTMENT

SALEWA North America has hired Ryan Raymond to lead its Customer and Dealer Services Department. Raymond will make the move from Durango, Colorado where he managed Pine Needle Mountaineering, one of Dynafit’s leading retailers.

“Having Ryan on board at our new North American operation is going to be a tremendous asset to our business. He brings the enthusiasm for the sport that Dynafit and Silvretta are all about,” says Christopher Sword, President of SALEWA North America. “Because of his business and industry knowledge, and his great attitude, he’s the kind of person you hope answers the phone when you call.”

Raymond’s retail sales and buying background will be an asset when servicing the demands of SALEWA’s specialty outdoor dealer base. In addition, he brings extensive ground-up leadership and problem solving experience, developed as a Lead Guide in the Grand Canyon. These skills will be called upon to develop a high-level customer service operation that can both keep pace with the growth of the brands, and provide the hands-on expertise that is critical with highly technical products.

“Our products can make a good day better, and we believe Ryan’s infectious, positive energy will allow our customer service department to do the same,” adds Tim Kelley, Sales Director.

SALEWA North America is the North American Subsidiary of parent company SALEWA, selling and servicing the Dynafit and Silvretta brands in the United States and Canada.

Posted by Lou on April 3, 2007 | Filed Under Misc Gear Reviews 

previous post: Marmot DriClime is It
next post: Backcountry Skiing News Roundup

Comments

4 Responses to “Salewa North America Comes Closer to Providing Dynafit Support”

  1. RobinB April 6th, 2007 1:02 am

    I only hope they live up to the standard of customer service that Life-Link has set.

  2. FRobinson April 6th, 2007 7:02 am

    I beg to differ about the standard of customer service for dynafits at Life-Link. No time to go into detail, but I was so disatisfied with Life-Link that I almost decided to abandon my dynafits. I was shocked by how poorly I was served after my heel-piece exploded. I welcome Salewa.

  3. Lou April 6th, 2007 9:51 am

    No such thing as perfect customer service… as for Salewa North America, we really are hoping they exceed all other standards, and have plentiful spare parts for all the older Dynafits out there that are starting to need a refurb. We’ll know soon, as they told me the other day that the phone wires were being installed as we spoke.

  4. Kurt April 26th, 2007 4:12 pm

    Ryan Raymond’s number at Salewa USA is 303.444.0446.

    No kudos here for Life-Link’s customer service. I hope Salwea steps things up.

Got something to say?





Anti-Spam Quiz:

:alien: :angel: :angry: :blink: :blush: :cheerful: :cool: :cwy: :devil: :dizzy: :ermm: :face: :getlost: :biggrin: :happy: :heart: :kissing: :lol: :ninja: :pinch: :pouty: :sad: :shocked: :sick: :sideways: :silly: :sleeping: :smile: :tongue: :unsure: :w00t: :wassat: :whistle: :wink: :wub:

Due to comment spam we moderate most comments. Please do not submit your comment twice -- it will appear shortly after we approve it. Once you've had one comment published, your comments will be pre-approved and appear immediately if you're using the same computer and not blocking browser cookies. NOTE however that ALL comments with one or more links in the text will be held for moderation no matter what, again for spam prevention.
Welcome to Louis (Lou) Dawson's backcountry skiing information and opinion website. Lou's passion for the past forty years has been alpinism, climbing, mountaineering and skiing -- along with all manner of outdoor recreation. He has authored numerous books and articles about backcountry skiing and is well known as the first person to ski down all 54 of Colorado's 14,000-foot peaks, otherwise known as the Fourteeners! Books and free back country information here, and tons of Randonnee rando telemark info.

All material on this website is copyrighted. Permission required for reproduction, electronic or otherwise. That includes publication and display on other websites by whatever means. PLEASE SEE OUR COPYRIGHT INFORMATION.

Backcountry skiing is a dangerous sport. You may be killed or severely injured if you do any form of randone, randonnee and randonnée skiing. The information on this website is intended only as general information. While the authors and editors of the information on this website make every effort to present useful information, due to human error the information, text and images contained within this website may be inaccurate, false, or out-of-date. By using, reading or viewing the information provided on this website, you agree to absolve the owners of Wild Snow as well as content contributors of any liability for injuries or losses incurred while using such information. Furthermore, you agree to use any of this website's information, maps, photos, or binding mounting instructions or templates at your own risk, and waive Wild Snow its owners and contributors of any liability for use of said items for backcountry skiing or any other use.