Black Diamond Total Website Redesign!

23 Responses to “Black Diamond Total Website Redesign!”

1. ScottP July 8th, 2009 4:19 pm

   Definitely flashier, but not really more useful. I like the sub-sorting of categories with the selection boxes, but the lack of any sort of info (other than marketing copy) on the selection page makes comparing different products a needless pain.

2. David July 8th, 2009 4:49 pm

   Looks pretty flashy, but I agree the content isn’t much better than before. I only noticed a few more details about the gear. The tech specs could be much more informative. Interesting that there doesn’t appear to be any ability to comment on the gear. I can appreciate that this might be scary for a manufacturer, but it’s a very useful thing for consumers.

   To check their site, I went to the ski pole section. I’ve been frustrated with their lack of interchangeability between pole sections. For example, there is no way to tell (just based on published info) if the new expedition has same diameter as old expedition. New models look nice, but still no three section whippet.

3. Lou July 8th, 2009 7:21 pm

   From what I understand, they’re planning on packing the thing with well written and edited content — they even hired an editor. Perhaps they’ll send him my way for a few hours a week (grin)?

4. Wilf July 8th, 2009 11:56 pm

   Cool. Noticed they have the new Mohair skins for sale in North America now. The skins are all up on the site.

   Site looks good. But more product info would be nice.

5. Jeremy July 9th, 2009 12:55 am

   I was pretty excited to see the redesign initially because their old site was getting pretty long in the tooth, but I immediately got lost trying to find my way around. It’s pretty over the top and gets in the way of itself. I think the marketing group tried too hard to pack every flashy feature they could think of into it instead of thinking through what’s best for the user.

   It’s great that they’re going to be adding lots of new content but I wonder if people are going to be able to find it.

6. Third Pillar July 9th, 2009 3:09 am

   First impression was irritation with the background movie and music. And then it was slow, slow, slow navigating trying to find things. Looks nice once you get past the intial page, but not very user friendly.

7. Lou July 9th, 2009 6:38 am

   I think it’s interesting to really try and mix a corporate/sales website with a content website. BD obviously wants their site to stand apart with a very flashy design, but then, flashy designs can make it hard to present content in a truly useful way. That is unless the site design changes depending on where you are within the site. But then you get into useability issues. Interesting to see them work at this. Kudos to them for getting after it.

   Also interesting the way they’ve pretty much gone beyond anyone with a 56k dialup connection, in terms of load time. That’s of course where you need to go if you’re doing much with a website these days, as it allows you a lot of freedom with design using movies and large images, but it does cut out some users.

   WildSnow takes a few minutes to load at 56k, but I know people who use it that way nearly every day. In fact, I work my tail off to reduce my site latency, but displaying all my advertisers keeps it slowed down. Of course, without the ad banners (thanks BD and all) I couldn’t afford the time to work on the site latency. Catch 22 (grin)?

   In the end, I’m certain what we’re seeing of the new BD site is a design iteration and they’ll soon improve the load time, get the glitter under control, and add more content. They might have gone public with it a little early. On the other hand, feedback like that from you guys is key.

8. Mark July 9th, 2009 7:42 am

   Fairly easy navigation is what I saw. Can you tell what product sells best for BD? That’s right: ‘biners.

9. Mike July 9th, 2009 7:53 am

   Too flashy. I’m a fan of straightforward simplicity in most things, and website design is no difference. I want product info (and lots of it), not a full page movie of biner production.

10. al July 9th, 2009 8:39 am

    it didnt work right for me ,if you click on skis and check out the megawatts there is part of a search function blocking the ski dimensions

11. Alan July 9th, 2009 8:55 am

    yuck. the days of wowing people with flashy sites are over. make is quick and simple to show us what your selling. give us the option to see detailed photos of what your selling. patagonia has always done this well. hopefully the bd folks aren’t done with this yet, because on my turbo charged high speed connection the ski category wouldn’t load.

12. Scott July 9th, 2009 9:08 am

    I can only watch that front page video a few times before it gets old and I find it to be a bit distracting when reading text. Too flashy for me.

13. Paul July 9th, 2009 9:24 am

    I generally like simplicity and access to a good story, which is partly why I like wildsnow.com, but it’s interesting that as I cruised the site (albeit slowly) my 5–old son was intrigued by the carabiner videos, etc. He’ll probably being trying to replicate something out of their factory with Legos this afternoon.

14. Evan July 9th, 2009 9:27 am

    Way too much branding, flash, noise, movies and clutter. It actually makes me want to visit this site less rather than more. With all of the obvious time, effort and money that must have gone into this, I suspect the print catalog will soon be thing of the past.

15. RobinB July 9th, 2009 9:31 am

    Retrogrouch here to say, “Slow and annoying.” And I have highspeed…

    A manufacturere’s website should have oodles of gear info, weights, sizes etc, [kinda like wildsnow] and should be easy to figure out. It took me literally 15 seconds just to figure out that I had to click on the words to the left side of the screen to get anywhere. Didn’t help having the distraction of a video in the background – that is once it loaded…

16. bj July 9th, 2009 9:36 am

    so they took their website that was a 1990’s era relic and updated it to a flash site from 2004. too bad they couldn’t get it updated all the way to 2009 with AJAX and things that actually make a website more useful instead of just eye candy. also, don’t they know that forced video and audio are a big no-no in the usability world? once again the outdoor industry proves it has no idea what the mainstream is doing.

17. Mark Donohoe July 9th, 2009 9:45 am

    I agree with bj. The site is too hard to use and having video and sound as the first thing I see it too much. I don’t care! I am there to find out something about a PRODUCT or amazing I might want to buy a product or contact BD. The new design does nothing to help with the above. The articles are nice, for me they are not the main attraction. BD would get more cred with the articles if they didn’t try to sell BD products in ALL of them. The new sites navigation is horrible and a real turn off to me…. too hard to find products.

    BD, hire a firm or person with UI expertise and listen to them!

18. Richard July 9th, 2009 9:53 am

    The sites opening carrabiner factory movie will get old fast. The new Havocs ARE SOFTER-darn. They were known for their snappy tail and good feedback from the snow- ohhh no!!! Good site overall.

19. dave downing July 9th, 2009 10:35 am

    First thing you never do, force sound on the user!

    The carabiner movie is pretty inline with a lot of current design, but I say stick with the hi-quality, full screen still image instead of the pixelated, incredibly short looping video. get’s old, and the images are not pretty.

    Take the above ideas, refine the text on the home page nav a bit and the site has a lot of potential.

    What really killed me though was that after clicking the “skiing” link and getting the little nav box, which then smoothly dropped off the screen after making another click, i went to a page that was just a standard, boring template. Then going back to the home page reloads the video and sound. no no no. May as well just skip the home page and go straight to the insides.

    Regarding BJ’s comment about the outdoor industry, i think that’s pretty off. A lot of outdoor companies stay on the cutting edge (especially on design) b/c they know they won’t lose customers on “scary” design. It’s the product that counts, so they don’t seem to be as conservative.

    This is how BD’s site could have been (not continued use of large photos)… http://www.yeticycles.com

    another nice site: http://www.orage.com

    Anyway, i think BD should keep pushing their ideas and morph the site from where it is to something truely great.

    cheers.

20. Lou July 9th, 2009 1:26 pm

    Robin B, perhaps BD is depending on us bloggers to get the details out? I kinda hope so (grin).

21. Lou July 9th, 2009 1:30 pm

    Dave, thanks for the comment from a pro. That Yeti site really is something. I noticed one thing I thought bogus, the nav links don’t have a mouseover effect (at least they don’t on my rig). With big links like that the mouse cursor gets lost unless your vision is 20/20, so having a mouseover effect really aids in usability. Of course, what’s usefulness compared to cool design (grin)?

22. Mike July 9th, 2009 6:18 pm

    Lou, there must be something wrong with your setup. On the main nav, the black links turn blue when you mouseover.

23. Lou July 9th, 2009 6:58 pm

    Mike, what browser? I just looked at it with IE and saw mouseover action… When I was browsing with Firefox, I didn’t get any on the nav menus with the really big text… Or perhaps they fixed it over the last few hours. No time here to got back and look at the moment… From what it looks like in IE, the designers do indeed see the necessity of mouseover/rollover, so good, if it doesn’t work in Firefox I’m sure they can easily fix it.

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